As soon as you are aware of any circumstances which could lead to a claim, even if no formal claim has been made and it is simply an expression of dissatisfaction, you should immediately contact us for assistance. Please have your policy details to hand when you contact us.
By e-mail:-
ian.constable@acegroup.com
By Phone:-
020 7173 7232 (9.00 - 17.00 weekdays)
By writing to:-
PI Claims
ACE European Group
The ACE Building
100 Leadenhall Street
London
EC3A 3BP
Do not admit liability or instruct solicitors without insurers agreement. All third party correspondence, claims, writs, summons etc should be forwarded to us unanswered and without delay. We will advise you on what action is required and by whom.
Please remember that your Professional Indemnity cover is on a claims made basis and it is therefore vitally important that any intimation of a matter that may result in a claim is notified to us within 14 days of expiry of your policy. In accordance with policy conditions, notifications received after this period will not be dealt with by insurers.
We will handle claims fairly, promptly and keep you advised of developments. We will explain in writing (where appropriate) why your insurers are unable to accept your claim or otherwise.